It is our wish that you enjoy your shopping experience. Please take a moment to read our policies. I promise they are very straightforward and simple. You shouldn't feel like you are on a carousel!
We try to describe each item accurately. A vintage item may be a bit faded or chipped. This will be noted in the description. Fabric lots may vary a bit and thread lots as well. As pillows and flour sack towels are made one at a time, they may vary a bit too.
If you should have any questions, please send an email to barbara@thefrenchelements.com
PRIVACY
We treasure your privacy just as we treasure our own. We would never sell your information to anyone. We appreciate your trust and would never violate it.
PAYMENT METHODS
For your convenience, payment can be made by VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, via PAYPAL. We also accept CHECKS but they must clear before your purchase can be shipped. If you are interested in sending a check, please email me so inventory can be adjusted accordingly. At that time I can give you the total and mailing address.
TAX
Residents of the sunny state of Arizona are required to pay 9.5 tax on all orders.
We reserve the right to cancel any order if we feel it is necessary.
SHIPPING
Once your order ships, it cannot be canceled.
We ship your order using USPS or UPS.
For international shipping, please contact us for a shipping quote.
We love Planet Earth and may recycle a box or shipping material.
SHIPPING AND HANDLING FEES
Up to 40.00 9.50
40.01 to 60.00 12.50
60.01 to 80.00 15.50
80.01 to 100.00 18.50
Orders over $100.00 or a very large box, I will contact you to advise of the shipping cost.
Again, any questions, please send me an email.
If you would like to insure your package, please let me know so shipping can be adjusted.
RETURNS
At this time, all sales are final.
A WORD ON JEWELRY
Jewelry is not waterproof and should not be worn in water. Common sense.
These pieces are designed for adults only. Again common sense here.
PILLOWS
Pillow inserts are not included at this time to keep shipping costs down.
The larger pillow cover will fit a 16 to 18 inch pillow insert.
The smaller will fit a 12 to 14 inch insert. If you want a looser fit, use a smaller insert. If a pillow cover is designed to fit a 20 inch insert, this will be noted.
Please spot clean all pillows.
DAMAGES
We pack your goodies with care and lots of love. If you receive a box that looks damaged, please open the box and inspect items for damage. If an item is received damaged, please contact the shipper (UPS or USPS) to file a claim. We will help in any way possible. We are not responsible once your package leaves our hands.
All trademarks, service marks, and trade names of The French Elements used in this site are trademarks or registered trademarks of The French Elements.
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